Data Privacy Policy

1. Purpose of the Policy

Ash Kitchen Handmade values and respects your privacy. This Data Privacy Policy explains how we collect, use, store, share, and protect your personal data in compliance with the Data Privacy Act of 2012 (R.A. 10173), its Implementing Rules and Regulations (IRR), and applicable e-commerce laws in the Philippines.

2. Scope

This policy applies to all customers, visitors, and users of Ash Kitchen Handmade’s website, social media channels, and other online platforms, as well as to data collected during physical transactions and events.

3. Information We Collect

We may collect the following types of personal information:

• Personal Identification: Name, gender, date of birth, government-issued ID details (if required for verification).

• Contact Information: Mobile number, email address, billing address, and delivery address.

• Transaction Details: Order history, payment method, and proof of payment.

• Account Information: Username and password (if you register an account with us).

• Device and Usage Data: IP address, browser type, operating system, and website usage statistics via cookies and analytics tools.

4. How We Collect Your Information

We collect personal data through:

• Online order forms on our website or e-commerce platforms.

• Direct messages or inquiries via email, phone, or social media.

• Subscription to newsletters or marketing campaigns.

• Participation in promotions, giveaways, or surveys.

• Automatic collection via cookies and tracking tools when you use our website.

5. Purpose of Data Collection

Your data will be used for the following purposes:

• Order Fulfillment: To process, ship, and deliver your orders.

• Customer Service: To respond to inquiries, handle complaints, and provide after-sales support.

• Marketing and Promotions: To send offers, updates, and newsletters (only with your consent).

• Analytics and Improvements: To monitor site performance, improve services, and personalize user experience.

• Legal and Regulatory Compliance: To comply with lawful orders, tax reporting, and e-commerce regulations.

6. Legal Basis for Processing

We process your personal data based on:

• Your consent when you voluntarily provide your information.

• Contractual necessity to fulfill product purchases and delivery.

• Legal obligations as required by Philippine law.

7. Data Sharing and Disclosure

We do not sell your personal data. However, we may share information with:

• Authorized Service Providers: Couriers, payment gateways, IT service providers, and marketing partners, only as necessary to perform their functions.

• Government Agencies: When required by law, court order, or legal process.

• Business Transfers: In the event of a merger, acquisition, or restructuring, personal data may be transferred as part of business assets.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes stated above, comply with legal obligations, resolve disputes, and enforce agreements. Once no longer needed, data will be securely deleted or anonymized.

9. Data Protection Measures

We implement appropriate organizational, physical, and technical security measures, including:

• Encrypted transmission of sensitive data.

• Restricted access to personal information.

• Secure storage and disposal of physical and electronic records.

• Regular security audits and staff training.

10. Your Rights Under the Data Privacy Act

You have the right to:

• Access your personal data.

• Correct or update inaccurate or incomplete information.

• Withdraw consent at any time.

• Object to data processing for marketing purposes.

• Request deletion of your data, subject to legal or contractual restrictions.

• File a complaint with the National Privacy Commission (NPC) for violations of your privacy rights.

11. Cookies Policy

Our website uses cookies to improve your browsing experience, analyze site traffic, and personalize content. You may disable cookies through your browser settings, but some features of our site may not function properly.

12. Filing Complaints and Inquiries

For questions or complaints regarding this policy or your personal data, contact us at:

Data Protection Officer
Ash Kitchen Handmade
📧 Email: hello@ashkitchenhandmade.com

13. Policy Updates

Ash Kitchen Handmade may update this policy from time to time to reflect changes in the law or our practices. Any changes will be posted on our website with the updated effective date.

Effective Date: 01 August 2025